Live chat software FAQs about our wedding plans and honeymoon| Palace Resorts® Weddings
Luxury wedding hotels Palace Resorts®

FAQ

Palace Resorts offers countless breathtaking locations, from white sandy beaches to elegant gazebos.

Our pastry chefs are here to delight your guests with delicious flavors like decadent chocolate, heavenly vanilla, red velvet, and much more.If you can dream it, we can make it reality.

Any arrangement for transportation of a wedding dress should be discussed directly with your airline carrier.

In order to proceed with a legal wedding ceremony in Mexico, a blood test is required. Please contact your wedding planner for more information.

Yes, you may bring your own decorations, however we don't recommend this as customs laws may require you to pay taxes and duties on some items or they could potentially be confiscated if they are deemed as commercial items. If you decide to bring items with you, please note that there may be an additional setup fee. Please contact your wedding planner for more information.

The blood test requirement for civil weddings is a federal law in Mexico and not a resort policy.

Yes, the ministers who perform the symbolic ceremonies are all bilingual.

Yes, you can have a maximum of 20% of total wedding guests attend the wedding and events. External guests must purchase a Palace Resorts Day Pass to gain access to resort.

The civil ceremony is legally valid in the United States. All wedding couples must contact their local courthouse for filing requirements. Every state and/or country has different requirements. For example, some states and/or countries require the certificates to be translated from Spanish to English, while others may require additional paperwork to be filed.

No, the policy for our adults-only resorts is non-negotiable. We are not able to authorize the entry of any minor (ages 17 and under) at this time.

No, an offical Catholic wedding must be performed on sanctified ground. Palace Resorts features a Catholic chapel at Moon Palace Cancun. This beachside location can accommodate up to 100 guests.

Unlike other properties, we assign a certified wedding planner as soon as you confirm your wedding. You will be able to start working with them on all planning details, including payment plans, which are available in various time increments.

We partner with vendors who offer the highest quality services desired. If you choose to use an outside vendors, an additional vendor fee per service may apply.

No, any guest who books through any other source other than your official room block will not count toward group benefits.

Resort Credit cannot be applied toward wedding inspiration packages or any additional wedding extras.

It's your day, we are here to help. Call us via our toll-free number, 1-877-725-4933, Monday - Friday 9 AM - 8 PM (EST) and Saturday 9 AM - 2 PM (EST), chat with us by clicking on the Live Chat box, or write to us directly via our easy to fill out RFP form: https://weddings.palaceresorts.com/en/take-next-step.

Expect to hear from Palace Resorts in 24-48 hours, first via phone, then via email.

Once your wedding date has been confirmed, you will be assigned a wedding planner. This individual will send you an estimate within 48 hours.

Once date, time, and room availability have been confirmed, you will receive a ceremony contract. Both the bride and groom are required to sign the document and submit along with a non-refundable deposit. Deposits can be made via telephone or by sending a form with your credit card information and ID to your Palace Resorts wedding representative. Deposit amounts vary by ceremony type.

Do not cancel your wedding. Postpone! This is a great time to re-center, reflect, and plan. Keep calm and do not panic. This is out of your control, but everything will be OK. We are all in this together. Your destination wedding is one of the most important days of your life and Palace Resorts will be there for you every step of the way.

This depends on your individual contract. Please review the payment deadlines and cancellation policy on your individual contract.

Palace Resorts will honor and guarantee the best rate for destination wedding dates prior to December 15, 2020. We have waived penalty fees for all upcoming date changes.

It is extremely important to follow both national and CDC travel guidelines as well as the guidelines set forth by the destinations you and your guests will be traveling to - in this case Mexico and Jamaica. Monitor those closely before making any decisions.

If you are using one of Palace Resorts' in-house vendors, your dedicated wedding planner will take care of checking availability for future dates. If you are using an outside vendor, please contact them directly for further assistance.

Let your guests know about changes ASAP. If you have a website, that is the best way to keep your guests updated. If not, send updates via email or text message.

Taking the burden off of your friends and family will go a long way. Your guests may be eligible for full or partial refunds based on your individual contract. Please review the payment deadlines and cancellation policy on your individual contract.

We will post all promotions on our website. Please check with your sales representative or wedding planner for more information.

Yes, Palace Resorts will always honor the best available rate.

No. You may confirm a wedding directly with us. However, there are many benefits to using a travel or wedding specialist. They can help you navigate difficult situations and provide additional guidance, especially important during these uncertain times.