Live chat software FAQ about our wedding plans and honeymoon| Palace Resorts® Weddings

FAQ

Palace Resorts offers countless breathtaking locations, from white sandy beaches to elegant gazebos.

Our pastry chefs are here to delight your guests with delicious flavors like decadent chocolate, heavenly vanilla, red velvet, and many more.

Any arrangement for transportation of a wedding dress should be discussed directly with your airline carrier.

In order to proceed with a legal wedding ceremony in Mexico, a blood test is required. For more information, please speak with your wedding planner.

Yes, you may bring your own decorations, however we don't recommend this as custom laws may require you to pay taxes and duties on some items or they could potentially be confiscated if they are deemed as commercial items. If you decide to take items with you please note that there may be a setup fee. Please speak with your wedding planner for full details.

It’s a federal law in Mexico, it is not a resort policy.

Yes, the ministers who perform the symbolic ceremonies are all bilingual.

Yes, you can have a maximum of 20% of total wedding guests (10% maximum in Jamaica) attend the wedding and events, provided they have a daypass issued by Palace Resorts.

The Civil ceremony is legally valid in the United States. All wedding couples must contact their local court house for filing requirements. Every state/country is different when it comes to filing foreign marriage documents. Some states/countries require the certificates to be translated from Spanish to English, while others may require additional paper work to be filed.

No, the policy for adults-only resorts is not negotiable and we are not able to confirm the entry of any minor 17 and under.

No, an offical Catholic wedding must be performed on sanctified ground, for this we have the chapel at the Moon Palace Cancun, which is an official Catholic chapel.

Unlike other properties, we assign a Certified wedding planner as soon as you confirm the wedding, therefore you will be able to start working with them all planning details and start paying for any extra services monthy, bimonthly, etc.

We partner with vendors who offer the highest quality services needed, however, if you choose to bring your vendors you may do so by covering the corresponding vendor fee per service.

No, any guest who books through any other source other than your group block will not count for group benefits.

The Resort Credit promotion can be applied to wedding inspiration packages of 3,000 USD or more. Additional services must be quoted and paid for whith cash or credit card.

It's your day, we are here to help. Call us via our toll-free number, 1-877-725-4933, Monday - Friday 9 AM - 8 PM (EST) and Saturday 9 AM - 2 PM (EST), chat with us by clicking on the Live Chat box, or write to us directly via our easy-to-fill out RFP form: https://weddings.palaceresorts.com/en/take-next-step

Expect to hear from Palace Resorts in 24-48 hours, first via email, then phone.

Once date has been confirmed, you will be assigned a wedding planner. This individual will send you an estimate within 48 hours.

Once date, time, and room availability have been confirmed, you will receive a ceremony contract. Both the bride and groom are required to sign the document and submit with a non-refundable deposit. Deposits can be made via telephone or by sending a form with your credit card information and ID to your wedding contact. Deposit amounts vary by ceremony type.