FREQUENTLY ASKED QUESTIONS
The Help Center has been created to answer your FAQs about our resorts, giving you the insights to plan your dream wedding confidently
The well-being of our guests and staff is our priority. Find answers to your questions about all the preventive actions and health measures we have in place across our resorts.
RESERVATIONS, CANCELLATIONS AND MODIFICATIONS
Find out everything you need to know about bookings, cancellations, date changes, and more.
Find out more about the services of Palace Productions and more.
CONTACTING THE TEAM AND ORGANIZING YOUR WEDDING
Find out how our wedding specialists and team will help you bring your destination dream wedding to life.
PAPERWORK AND DOCUMENTATION
Find the answers to frequently asked questions about the documents you need to get married in Mexico and Jamaica.