*Complimentary benefits only apply to new groups with a signed group room contract. For private events, no event day may have less than three complimentary hours or more than five complimentary hours, unless the group has earned less than three complimentary hours total. Shorter events, as well as additional hours, are available for an extra charge. Room reservations must be for three nights or more in order to count towards benefits. Event hours are between 10:00 AM and 10:00 PM. Any event that extends past midnight will incur an additional charge and complimentary hours cannot be used. Applies to groups with a minimum of 20 people. Additional restrictions apply. Private group check-in applies to 50 or more rooms arriving at the same time. Private group check-in is subject to availability at the time of arrival and cannot be confirmed in advance. Each room within the group must have a minimum stay of three nights or the minimum stay stated in the group room contract to count toward group amenities. Five night minimum stay applies during holidays (Easter Week, Thanksgiving, and December 24 - January 3). A minimum of 10 paid rooms must be booked within the group to qualify as a group and earn group benefits. All reservations must be booked through the group contract. For the kids and teens stay free promotion, one paying adult must be in the same room in order to receive the kids and teens stay free promotion. Please keep in mind maximum occupancy per room category. Child’s age must be reported in the reservation and proof of age will be required upon check-in. In the event the age of the child is 18 years of age and older at the time of check-in the difference in rate will be charged upon check-in directly to the guest. Minimum stay requirement of three nights applies. Kids and teens stay free promotion not applicable to Moon Palace The Grand - Cancun. Kids and teens stay free promotion does not apply for room categories which are for adults only. Information subject to change at any time. Further terms and conditions may apply.
